DESIGN: 8 Healthcare Design Lessons from Shadowing a Nurse

Written by: Carolyn Fleetwood Blake, IIDA, LEED AP, EDAC; October, 2016

Designers often rely on what they hear rather than developing a deeper understanding of how people act. The author Seth Godin advises: "You can listen to what people say. But you will be far more effective if you listen to what people do." In this article, the simple act of observation generates insights that inform design decisions.

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