Mike Hartz, Evansville Courier & Press, September 13, 2015
In the planning of the Epworth Crossing project, designed by ARTEKNA, St. Mary's Health utilized
the assistance of the Toyota Production System Support Center. Toyota identified critical areas
of their process to maximize efficiency which in turn informed the planning. Within a year's time,
patient satisfaction went from less than 20% to over 90% of patients awarding a 9 or 10 on a 1-10 scale.
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