DESIGN: Don't Try to Redesign People

The architectural critic Paul Goldberger once said: "Design is not about design. It is about solving problems." Healthcare providers and designers often create processes, systems and buildings that focus on the product without understanding how human beings think, work, act, or are wired. In a video interview with H&HN Daily, Mark Smith, M.D., Director of the MedStar Institute for Innovation, presents a different approach, one that does not try to redesign people, but the systems in which they work and live.

Watch the video.